Inchcape UK operates around 106 retail centres in the UK via a number of main brand divisions, including Audi, BMW/MINI, Jaguar Land Rover, Mercedes-Benz/Smart, Toyota/Lexus and Volkswagen. Last year the company reported retail sales revenue of £2.662billion.
It delivers around 30,000 new cars annually into the corporate and business sectors, primarily to leasing companies, SMEs and brokers, using an assortment of different logistics companies and its own drivers.
However, the company has long been dissatisfied with the new car delivery process, which relies on the collection of a disparate assortment of paperwork that was easily lost, misplaced or inaccurate.
More than a year ago, Inchcape began a trial using the electronic moDel solution, initially via four tablet computers at its Volkswagen Stockport retail centre.
Following the trial’s success, the company decided to mandate the use of moDel for all new vehicle deliveries into the leasing sector, involving around 13,000 vehicles per annum and all the major leasing companies in the UK.
The results to date have been a breath of fresh air, said Gary Nicholls, Fleet Operations Director at Inchcape UK.
“Previously, we had found the vehicle delivery and collection process very frustrating. The paperwork involved often went astray, which meant people having to chase it, it was often inaccurate and the amount of time it took to manually enter onto the system was affecting our cashflow.”