Licence Check Ltd – DAVIS
Davis is one of the fastest-growing driving compliance solutions in the UK. Managing driver and vehicle risk has become an increasing challenge for businesses nationwide, and with over 7,000 users, DAVIS (Driver & Vehicle Information Solutions) delivers a streamlined and efficient way to manage fleet risk.
Job Description – 1st Line Customer Support Executive
Licence Check is entering an exciting period of growth, and we are seeking an experienced and enthusiastic 1st Line Customer Support Executive. Working within a small, friendly, and dedicated support team, you will assist clients by resolving help-desk tickets, administrative tasks, and support queries via both online platforms and telephone, all relating to our hosted software solutions. Full training will be provided.You will work closely with the Network & Support Manager (Kevin Birch) and the Operations Director (Colin Brown), assisting with administrative processes to support the daily running of the department.
Essential Skills & Qualities
- A polite, professional, and courteous manner when dealing with customers
- Strong attention to detail
- Excellent organisational and time-management skills
- Clear and confident communication skills, both written and verbal
- Ability to prioritise workload and meet tight deadlines
- Professional and confident telephone manner
- Strong knowledge of Microsoft Office (Excel, Word, Outlook essential)
- Experience using online support ticketing systems (e.g., Freshdesk)
- Highly organised, proactive, and able to multitask effectively
- Strong work ethic with a positive, “can-do” attitude
- Excellent internal and external communication abilities
- Demonstrates confidentiality, integrity, and discretion
Collaborative approach with the ability to work within a team
- Customer-focused and professional
- Enjoys working in a fast-paced environment
- Friendly, sociable, and approachable
- Genuine interest in technology and willingness to resolve technical issues
Primary Responsibilities
- Provide technical support to existing users and help resolve service-related queries
- Deliver training on company products
- Manage support desk tickets to ensure prompt and satisfactory resolution
- Assist in testing new products and software to identify and eliminate bugs
- Work with users to resolve faults and requests within agreed timescales
- Provide online training to users on software solutions
- Create, maintain, and delete user accounts
- Follow up on any outstanding faults to ensure completion
Additional Responsibilities
(as required depending on workload and team capacity)
Processing Driver Declaration Forms
- Validating insurance documents
- Data entry for DVLA manual records
- Data entry and administration for non-GB licence data
Desired Qualifications
- Minimum of five GCSEs at grade C/4 or above (or equivalent), including English and Maths
- IT qualifications are desirable but not essential
- Good working knowledge of Microsoft Windows and Office (Word, Excel), with competent keyboard skills
If you hold a full UK driving licence or are currently learning please indicate this in your application (not essential unless specified)
Salary
Competitive
Working Hours
Monday – Thursday: 9:00am – 5:30pm
Friday: 9:00am – 5:00pm
Total weekly hours: 37.5
Holidays & Company Benefits
27 days annual leave (plus public holidays)
Access to the company bonus scheme after 6 months
Birthday day off (5-day window either side)
Company pension scheme
Access to the BHSF Employee Assistance Programme
Two paid volunteering days per year
Application & Pre-Employment Checks
To apply, please email your CV to Jobs@ebbon-group.com.
The successful candidate will be required to provide references and complete both a basic DBS check and a UK sanctions check, in line with our safer recruitment policy.
Licence Check Ltd is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.
Licence Check holds ISO 27001 Security Certification due to the handling of customer personal data.
