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Careers

Due to international expansion and the kick-off of an exciting new project, we are looking for:

  • First Line Support
  • Second Line Support
  • Project Managers
  • Business Analysts
  • Product Managers
  • QA Testers
  • Account Managers

If you’re interested in joining the Ebbon Automotive team, please send your CV and which vacancy you’re interested in, to jobs@ebbon-group.com.


Account Manager

Job Description

Ebbon Automotive is a UK market leading provider of hosted, web-based technology solutions to the automotive community. Working with manufacturers, major lease companies, car dealers and leasing brokers, Ebbon Automotive has for over 22 years focused on connecting and automating the fleet community with an increasing range of platforms.

Ebbon Automotive prides itself on having a long serving and loyal staff base so vacancies do not come available often. As part of ongoing commitment to excellent customer management an opportunity has become available to join our Commercial Team.

The Role

The Account Manager will be an invaluable point of contact for our customers to ensure that they are getting the most out of our platforms either through developing integrations to improve efficiency or by implementing additional modules to support their business processes.

You will be responsible for:

  • managing day to day relationships with lease companies, OEMs, car dealers and leasing brokers
  • responding timely and professionally to all customer questions
  • working closely in partnership with all internal departments to deliver the best solution for our customers
  • conducting reviews for all Ebbon Automotive products
  • delivering training sessions for customer base
  • providing demonstrations of our products to potential customers
  • managing new feature implementations resulting from releases
  • managing escalated issues from support with customers
  • keeping up to date with both industry and product knowledge to effectively support customers

About You

As an enthusiastic, professional, curious and tenacious individual you will put our customers at the heart of every decision you make, using your judgement to support and communicate with them, providing the right advice and resolution to questions and issues raised in a timely and professional manner.

To excel in this role, you will be able to demonstrate a strong customer focus and have exceptional questioning, listening and problem-solving skills.

With the knowledge of our products and your “can do” attitude, you will make sure that every customer you manage feels like you understand their needs and can trust the solution you offer.

Ideally, you will already have experience working within customer account management in a vehicle manufacturer environment or similar and have the ability to manage emails and other points of contact with confidence, maturity and sensitivity. PC skills are essential as you will be working across a variety of systems.

You will have control of your own diary so being well organised, self-motivated, and flexible in your approach to work is vital. You will also be able to prioritise a variable workload and know when to escalate a problem appropriately. Our customers often operate in a fast-paced environment and you will be required to communicate effectively and in a composed manner with users at all levels. Your ability to multitask is key to this role.

The position does provide exposure to a broad range of IT-related projects and activities. As part of the team, you will also have the opportunity to help improve the firm’s systems, procedures and knowledge base by contributing and collaborating.

Skills Summary

Customer management experience. You will have experience working within a customer facing account management role and understand how to provide a high standard of customer support.

Empathy, patience and importance. You will respond to customers with compassion and understanding of their requests relative to the impact downtime has to their business.

Independent and self-motivated. Managing your individual workload, you will need to hold yourself accountable for tasks and ongoing responsibilities with little supervision.

Communication. You can communicate and work well with the internal organisation (team) and external organisation (customers). Regular, consistent and concise communication at every opportunity is imperative to customer success.

Learns quickly. You will demonstrate the ability to quickly absorb and make use of new information.

Problem solving and critical thinking. You are to independently solve difficult technical problems & provide solutions or work arounds. Being tenaciously curious to find the cause of an issue will be your single biggest success factor in this role.

Resilient and adaptable. You can take critical feedback and manage difficult customer situations well. You are able to adapt and turn a negative situation into a positive one.

Excellent interpersonal and communication skills, especially written. You must have exemplary written and spoken English skills.

Location

You will be field based with a requirement to come into our head office in Wootton just outside Oxford as and when required.

Compensation and Benefits

Salary: Competitive starting salary, also includes a generous bonus scheme at a later date.

Pension: Employer matched

Company Car: Company car included

Holiday: 27 days paid plus bank holidays and your birthday off

Working Hours: 37.5 hours per week

Health Care: Access to BHSF employee health plan

Additional Information.

The successful applicant will be required to complete a DBS check and UK Sanctions check.

To apply for this position please email your CV to Jobs@ebbon-group.com


Customer Support – First Line Support

Customer Support are recruiting a member to be part of their first line team. The first line support role in an invaluable first point of contact for all customers that need our help whilst using our various product platforms. The team effectively monitor and respond to customer queries using our in-house Incident Management tool (Freshdesk). Through this tool you will provide telephone, email and chat support, advice, troubleshooting and guidance to customers in need. It is essential that first time fix remains high, and where appropriate engaging with other internal support functions to deliver the Customer Service Level Agreements and timely fixes required.

Role Requirements:

As an enthusiastic, professional, curious, and tenacious individual you will put our customers at the heart of every decision you make, using your discernment to support and communicate with them, providing the right advice and resolution to questions and issues raised in a timely and professional manner.

To excel in this role, you are required to be customer focused and have exceptional questioning, listening and problem-solving skills. You will treat everyone you deal with as an individual, understanding their needs, showing empathy, and making them feel important. With the knowledge of our products and your polite “can do” attitude, you will make sure that every customer you speak to, puts the phone down feeling like they have had an excellent customer experience.

You are required to have experience working with customers and the ability to manage telephone calls, emails, and other points of contact with confidence, maturity, and sensitivity. PC skills are essential as you will be working across a variety of systems. Experience in working with different software systems is desirable and the ability to work in a fast placed role is essential.

Being well organised, initiative-taking, punctual, and flexible in your approach to work you will also be able to prioritise a variable workload and know when to escalate a problem appropriately. You are required to communicate effectively with pressurised users at all levels, often whilst under pressure yourselves.

The position does provide exposure to a broad range of IT-related projects and activities. As part of the team, you will have the opportunity to help improve the company’s systems, procedures, and knowledge base by contributing and collaborating with colleagues.

Desirable but not essential:

  • Prior experience of using Leaselink
  • Previous experience of working within the Leasing industry (Vehicle Dealership or Lease Company background preferred)
  • Knowledge of using Freshdesk support channels
  • Prior experience of working on a support desk
  • Speaks other language such as any of the following:
    • Polish
    • German
    • Spanish
    • Italian
    • French
    • Dutch

Working Week:

The role is for a full-time position working Monday to Friday, with flexible home working (Once probation and training complete). Competitive salary. Includes 27 days annual leave, plus Bank Holidays and your birthday off.

We would love to hear from you. Please send your CV or any queries to Jobs@ebbon-group.com


Customer Support – Second Line Support

The 2nd Line Support team deal with escalations of system and technical issues that require investigation prior to resolution. You will be involved with the resolution of these issues through analysis and the creation of STR (steps to replicate) that can be passed into the Product and Development teams. You will be involved with the testing and documentation of fixes and releases across all our products and will be expected to backfill the 1st Line support desk when necessary. You will also be engaging with our customers on a variety of levels across their respective businesses with support from the Product Management team, while you assist with the implementation of bespoke technical projects.

Role Requirements:

As an enthusiastic, professional, curious, and tenacious individual you will put our customers at the heart of every decision you make, using your discernment to support and communicate with them, providing the right advice and resolution to questions and issues raised in a timely and professional manner.

To excel in this role, you will be able to demonstrate strong client-driven and have exceptional questioning, listening and problem-solving skills. You will treat everyone you deal with as an individual, understanding their needs, showing empathy and making them feel important.

With the knowledge of our products and your polite “can do” attitude, you will make sure that every customer you speak to puts the phone down feeling like they have had an excellent Ebbon Group experience.

Ideally, you will already have experience working with customers and the ability to manage telephone calls, emails and other points of contact with confidence, maturity and sensitivity. PC skills are essential as you will be working across a variety of systems – including troubleshooting integrations between them. Previous exposure to API’s, SOAP, XML and SQL would be advantageous.

Being well organised, self-motivated, punctual, and flexible in your approach to work you will also be able to prioritise a variable workload and know when to escalate a problem appropriately. You will be required to communicate effectively with pressurised users at all levels, often whilst under pressure yourselves.

The position does provide exposure to a broad range of IT-related projects and activities. As part of the team, you will also have the opportunity to help improve the firm’s systems, procedures and knowledge base by contributing and collaborating.

Desirable but not essential:

  • Prior experience of working on a support desk
  • Any exposure to software system integrations and API methodologies would be advantageous
  • Speaks other language such as any of the following:
    • Polish
    • German
    • Spanish
    • Italian
    • French
    • Dutch

Working Week:

The Support team are based at our Head Office in Wootton just outside Oxford.

The role is for a full-time position working Monday to Friday, with flexible home working (Once probation and training complete). Competitive salary. Includes 27 days annual leave, plus Bank Holidays and your birthday off.

We would love to hear from you. Please send your CV or any queries to Jobs@ebbon-group.com


Technical Role 

An innovative and exciting, Oxford based, software company that is growing in the UK and Europe, is looking for a new member to join our internal technical team. We are proud of our outstanding customer retention and working environment. We have a proven track record of enabling people to develop their skills and achieve their ambitions.

Being a part of the technical team will mean working closely with our product teams and outsourced development & IT partners to ensure that we deliver the best possible experience to our customers.  We are nearing the end of a significant server upgrade project and we expect to complete the migration of our infrastructure to the MS Azure this year. A large part of the role will be the management and maintenance of the new Azure infrastructure alongside our IT partners.

Role Requirements:

  • Having a good foundation and understanding and troubleshooting of Microsoft Windows server, Microsoft SQL server, IIS, Active Directory, basic networking are essential skills.
  • Knowledge and experience of Azure, firewalls and Linux would be useful but more important is the willingness to learn and apply new skills.
  • Experience of problem solving and have the drive to take an issue from root cause analysis through to a proven solution.
  • You must be comfortable working on your own and as part of larger projects that involve several parties which could include external suppliers and/or customers.
  • Being able to clearly communicate (both written and verbal) problems and solutions to people, some of which do not have a technical background or whose first language is not English is essential.
  • You will be hands on from day one, hybrid working an option with regular on-site meetings, allowing you to contribute to current and future projects by being an active participant in all work along with assisting with day-to-day tasks and documentation.

 Working Week:

The role is for a full-time position working Monday to Friday, with a competitive salary. Includes 27 days annual leave, plus Bank Holidays and your birthday off. 

We would love to hear from you. Please send your CV or any queries to Jobs@ebbon-group.com