Careers
Due to international expansion and the kick-off of an exciting new project, we are looking for:
- Project Managers
- Business Analysts
- Product Managers
- QA Testers
If you’re interested in joining the Ebbon Automotive team, please send your CV and which vacancy you’re interested in, to jobs@ebbon-group.com.
Implementation Consultant
The Role
Working across our product development, commercial and support teams, you’ll be involved with implementing our systems and development projects into our customer’s businesses and processes. You’ll be involved with these projects from the initiation phase onward, liaising internally and externally with all relevant stakeholders right up to the point where a development is deployed, taken live, and then signed off.
To do this, you’ll engage with our customers at a variety of levels across their respective businesses, and across multiple internal departments and functions.
About You
As an enthusiastic, professional, curious and tenacious individual you will put our customers at the heart of every decision you make, using your discernment to support and communicate with them, providing the right advice and resolution to questions and issues raised in a timely and professional manner.
In order to excel in this role, you will be able to demonstrate strong customer focus and have exceptional questioning, listening and problem-solving skills. You’ll treat everyone you deal with as an individual, understanding their needs, showing empathy and making them feel important.
With the knowledge of our products and your polite “can do” attitude, you will make sure that every customer you speak to has the feeling that they have had an excellent Ebbon Group experience.
You’ll already have experience working with customers at all levels and the ability to handle telephone calls, emails and other points of contact with confidence, maturity and sensitivity. PC skills are essential as you will be working across a variety of systems – including troubleshooting integrations between them. Previous exposure to API’s, SOAP, XML and SQL would be advantageous.
Being well organised, self-motivated, punctual, and flexible in your approach to work you will also be able to prioritise a variable workload and know when to escalate a problem appropriately. You will be required to communicate effectively with pressurised users at all levels, often whilst under pressure yourselves.
The position provides exposure to a broad range of IT-related projects and activities. As part of the team you will also have the opportunity to help improve the firm’s systems, procedures and knowledge base by contributing and collaborating.
Responsibilities:
- Implementing and managing the onboarding on bespoke customer solutions
- Creating customised implementation plans based on agreed service and client objectives and driving those plans through to completion
- Leading weekly implementation and project calls with customers, including maintaining clear agendas and following up on agreed action plans
- Building strong relationships with both internal team and external clients
- Coordinating with necessary internal teams to help get customers live and meet any agreed deadlines in the best way possible
- Acting as the liaison between business users, technology teams and support teams during project delivery
- Contributing to integration process improvement by gathering customer feedback, suggesting potential improvements, and collaborating with Product to continuously iterate our offering based on customer feedback.
- Delivering business requirement documentation (BRD) functional specifications
- Anticipating unique customer problems and proactively identifying solutions using Ebbon-Automotive products and services
- Occasionally working with the sales team on technical demonstrations
- Bringing creativity, innovation, and enthusiasm to continually improve effectiveness, onboarding tools and methodology
Key skills and experience:
- Experience in developing relationships with customer technical teams in a software product company
- Confidence in scoping requirements with customers and effectively communicating technical solutions to technical and non-technical stakeholders
- Experience implementing API-driven products
- Strong customer-centric focus on implementation, support, and best practices
- Ability to manage numerous stakeholders with varying priorities and levels of seniority
- Strong written and verbal English language communication, presentation and public speaking skills
- Write clear and concise documentation outlining relatively complex processes
- Experience in reporting (SSRS) and SQL (beneficial not essential)
- Experience in the car Fleet and retail industry (beneficial not essential)
- Work effectively as part of team
Location
This is a flexible hybrid role – besides working from home, you’ll need to be in the office several times a week and will also need to visit our clients in the UK and other European markets. There will be an occasional requirement to stay away over night.
Compensation and Benefits
Salary: Competitive
Pension: Employer matched
Holiday: 27 days paid holiday + Birthday Off
Working Hours: 37.5 hours per week
Health Care: Access to BHSF employee health plan
Remote Working: Flexible home working (Once probation and training complete)
Please send your CV to jobs@ebbon-group.com.
Bi/Multilingual Customer Support Consultant – 1st Line
The Role
Customer Support are recruiting a member to be part of their first line team with a bilingual skill set as a minimum. The applicant must be fluent in French and English, fluent German would also be advantageous. If the applicant can fluently speak any additional languages such as German, Portuguese, Italian, or Spanish this would be of great interest, as we continue to expand in Europe.
We are currently looking at bringing people in by directly employing them, or via an apprenticeship scheme. We can discuss this with you, upon receiving your CV.
The first line support role in an invaluable first point of contact for all customers that need our help whilst using our various product platforms. The team effectively monitor and respond to customer queries using our in-house Incident Management tool (Freshdesk). Through this tool you will provide telephone, email and chat support, advice, troubleshooting and guidance to customers in need. It is essential that first time fix remains high, and where appropriate engaging with other internal support functions to deliver the Customer Service Level Agreements and timely fixes required.
About You
As an enthusiastic, professional, curious, and tenacious individual you will put our customers at the heart of every decision you make, using your discernment to support and communicate with them, providing the right advice and resolution to questions and issues raised in a timely and professional manner.
To excel in this role, you are required to be client-driven and have exceptional questioning, listening and problem-solving skills. You will treat everyone you deal with as an individual, understanding their needs, showing empathy, and making them feel important. With the knowledge of our products and your polite “can do” attitude, you will make sure that every customer you speak to, puts the phone down feeling like they have had an excellent customer experience.
You are required to have experience working with customers and the ability to manage telephone calls, emails, and other points of contact with confidence, maturity, and sensitivity. PC skills are essential as you will be working across a variety of systems. Experience in working with different software systems is desirable and the ability to work in a fast placed role is essential.
Being well organised, initiative-taking, punctual, and flexible in your approach to work you will also be able to prioritise a variable workload and know when to escalate a problem appropriately. You are required to communicate effectively with pressurised users at all levels, often whilst under pressure yourselves.
The position does provide exposure to a broad range of IT-related projects and activities. As part of the team, you will have the opportunity to help improve the company’s systems, procedures and knowledge base by contributing and collaborating with colleagues.
Skills Summary
Bilingual. Fluency in French and English is essential. German fluency would also be particularly advantageous.
Customer support experience. You will have experience working within a customer facing or support role / team. You understand how to provide a high standard of customer service / support and the processes of customer service / support.
Empathy, patience, and importance. You will respond to customers with compassion and understanding of their requests relative to the impact downtime has to their business.
Independent and self-motivated. Managing your individual call levels, you will need to hold yourself accountable for tasks and ongoing responsibilities with little supervision.
Communication. You can communicate and work well with the internal organisation (team) and external organisation (customers). Regular, consistent, and concise communication at every opportunity is imperative to customer success.
Learns quickly. You will demonstrate the ability to quickly absorb and make use of the latest information.
Problem solving and critical thinking. You are to independently solve difficult technical problems & provide solutions or work arounds. Being tenaciously curious to find the cause of an issue will be your single biggest success factor in this role.
Resilient and adaptable. You can take critical feedback and manage difficult customer situations well. You can adapt and turn a negative situation into a positive one.
Excellent interpersonal and communication skills, especially written. You must have exemplary English writing and speaking skills.
Desirable but not essential:
- Prior experience of using Leaselink
- Previous experience of working within the Leasing industry (Vehicle Dealership or Lease Company background preferred)
- Knowledge of using Freshdesk support channels
- Prior experience of working on a support desk
- Speaks other language such as any of the following:
- Portuguese
- German
- Spanish
- Italian
- French
- Dutch
- Polish
Location
The Support team are based at our Head Office in Wootton just outside Oxford.
Compensation and Benefits
Salary: Competitive
Pension: Employer matched
Holiday: 27 days paid plus bank holidays and your birthday off
Working Hours: 37.5 hours per week Monday to Friday 9.00am-5.30pm. The successful candidate will be required to work in our head office in Oxford Monday to Friday throughout the 3-month probationary period. Once they have completed their probationary period or apprenticeship and their line Manager feels they are ready, the successful candidate will have the option to work from home 2/3 days a week, at their managers discretion.
Health Care: Access to BHSF employee health plan
Remote Working: Flexible home working (Once probation or apprenticeship and training complete)
Closing date: TBC
Additional: The successful applicant will be required to complete a DBS check and a UK Sanctions check. The applicant must provide evidence of their right to work in the UK.
How to apply: Please send a copy of your CV to jobs@ebbon-group.com
